Table of Contents
1 Who This Policy Applies To
This Privacy Policy applies to all individuals who access or use the RoosterVolt platform at roostervolt.vu, including registered account holders, visitors browsing the site without an account, and anyone who contacts RoosterVolt's support team.
By using RoosterVolt, you acknowledge that you have read and understood this policy. If you do not agree with how we handle personal data, please do not create an account or continue using the platform. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.
Note: RoosterVolt's services are intended for players in the Philippines aged 21 and above. This policy reflects our data practices for that audience specifically.
2 What Information We Collect
RoosterVolt collects personal information in several ways — directly from you when you register or use the platform, automatically through your interaction with the site, and from third-party verification services during the KYC process.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Registration and KYC verification |
| Contact Data | Email address, mobile number | Account registration |
| Address Data | Home address, city, province in the Philippines | KYC verification documents |
| Financial Data | Bank account details, e-wallet identifiers for PHP transactions | Payment processing |
| Transaction Data | Deposit history, withdrawal records, bet history | Platform activity |
| Technical Data | IP address, device type, browser, session duration | Automatic collection during site use |
| Usage Data | Pages visited, games played, features accessed | Automatic collection during site use |
| Communication Data | Support chat transcripts, email enquiries | When you contact us |
We do not knowingly collect special categories of personal data such as health information, racial or ethnic origin, or political opinions unless required by law.
3 How We Use Your Information
Your personal data is used for the following purposes:
- Creating and managing your RoosterVolt account
- Verifying your identity and age (21+) through KYC procedures
- Processing deposits and withdrawals in Philippine Peso
- Providing access to sports betting, live casino, eBingo, fish games, and other platform features
- Detecting and preventing fraud, money laundering, and account abuse
- Sending account-related communications including OTP codes, transaction confirmations, and security alerts
- Responding to customer support requests
- Improving platform performance, security, and user experience based on aggregated usage data
- Complying with applicable legal and regulatory obligations
Marketing communications: RoosterVolt may send you information about platform features and general updates. You can opt out of non-essential communications through your account settings or by emailing [email protected].
4 Legal Basis for Processing
RoosterVolt processes your personal data on the following legal grounds:
- Contract performance: Processing is necessary to provide the services you signed up for, including account management and payment processing.
- Legal obligation: We are required to process certain data — such as identity verification and transaction records — to comply with anti-money laundering and fraud prevention requirements.
- Legitimate interests: We process technical and usage data to maintain platform security, prevent abuse, and improve the experience for all players.
- Consent: Where we rely on your consent for a specific use (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5 Who We Share Your Data With
RoosterVolt does not sell your personal data. We share it only where necessary with the following categories of recipients:
- Payment processors: Philippine bank transfer networks and local e-wallet infrastructure providers, to the extent required to process your PHP deposits and withdrawals.
- Identity verification providers: Third-party KYC services that assist with document verification and age confirmation.
- Technology and hosting providers: Companies that support the technical operation of the platform, under strict data processing agreements.
- Fraud prevention and security services: Services that help RoosterVolt detect unusual account activity and protect players from unauthorised access.
- Legal and regulatory authorities: Where required by law, court order, or regulatory instruction, we may be required to disclose personal data to relevant authorities.
All third parties who process data on our behalf are required to handle it securely and to use it only for the specific purpose for which it was shared.
6 Cookies and Tracking
RoosterVolt uses cookies and similar tracking technologies to keep the platform working correctly and to understand how players use it. The types of cookies we use include:
- Essential cookies: Required for core functions such as keeping you logged in, maintaining your session security, and processing transactions. These cannot be disabled.
- Performance cookies: Used to collect aggregated, anonymised data about how players navigate the platform. This helps us identify technical issues and improve page performance.
- Preference cookies: Store your platform settings such as display preferences.
You can manage non-essential cookies through your browser settings. Disabling certain cookies may affect your experience on the platform. Essential cookies cannot be turned off as they are necessary for the site to function.
Note: RoosterVolt does not use third-party advertising cookies or share cookie data with external marketing networks.
7 Data Security
We take the security of your personal data seriously. RoosterVolt employs the following technical and organisational measures to protect your information:
- SSL/TLS encryption on all data transmitted between your device and our servers
- OTP (one-time password) verification for sensitive account actions, including withdrawal requests
- Access controls that restrict internal access to personal data to authorised staff only
- Regular security monitoring and vulnerability assessments on platform infrastructure
- Secure storage of KYC documents with restricted access
While we take every reasonable precaution, no online platform can guarantee complete security. You also play a role in protecting your account — do not share your login credentials with anyone, use a strong and unique password, and contact us immediately at [email protected] if you suspect any unauthorised access.
Your responsibility: Keep your RoosterVolt password confidential. Never share your login details, OTP codes, or account information with any other person.
8 Your Rights Over Your Data
As a RoosterVolt player, you have the following rights regarding your personal information. To exercise any of these rights, contact us at [email protected].
Right to Access
Request a copy of the personal data we hold about you.
Right to Correct
Ask us to correct inaccurate or incomplete data in your account.
Right to Deletion
Request erasure of your personal data, subject to legal retention obligations.
Right to Restrict Processing
Ask us to limit how we use your data in specific circumstances.
Right to Portability
Receive your data in a structured, commonly used format where applicable.
Right to Withdraw Consent
Withdraw consent for optional processing such as marketing emails at any time.
We will respond to data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can act on them. Certain data cannot be deleted while it is required for legal, regulatory, or active contract purposes.
9 Data Retention
RoosterVolt retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your active account and for a defined period after account closure.
- Account and identity data is typically retained for the duration of your account plus a defined period thereafter, in line with anti-money laundering record-keeping obligations.
- Transaction records are retained as required for financial compliance and dispute resolution purposes.
- Communication records (e.g., support emails) are retained for a limited period to facilitate follow-up and quality assurance.
- Technical and usage data may be retained in anonymised or aggregated form for longer periods to support platform improvement.
When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.
10 Children and Minors
RoosterVolt is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a minor has registered on the platform, we will close the account, void any associated transactions, and delete the data in accordance with our standard procedures.
If you believe a minor has accessed or registered on RoosterVolt, please contact us immediately at [email protected]. Parents and guardians are encouraged to use device-level controls to prevent access to online gaming platforms.
11 Changes to This Policy
RoosterVolt may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made, we will notify registered players by email or by a notice displayed when you next log in to your account.
The updated policy will take effect from the date stated in the revision notice. Your continued use of the platform after that date indicates your acceptance of the updated terms. The most current version of this policy is always available on this page.
12 How to Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how RoosterVolt handles your personal information, please reach out to our support team:
Email: [email protected]
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For complex data rights requests, we may need to verify your identity before proceeding.